Emergency service teams respond to all kinds of emergencies, including urgent mental health concerns and suicidal crisis. Emergency services include the ambulance service, the Gardaí, Fire Brigade and the Coastguard.

Calling 999/ 112:

  • Always call 999 (or 112) if someone is seriously ill or injured, and their life is at risk.

  • When you call 999, try to stay calm and to speak slowly and clearly. The operator will have questions for you and will ask for your location, your phone number and the service you require. Your call will then be transferred to the Emergency Service Control Centre. Don't hang up the phone until the operator tells you to do so.

  • If the line is busy, don't hang up - your call will be answered as quickly as possible. The call is free of charge and can be dialled from a mobile phone or fixed line phone.

In an emergency or crisis, you can also go to or contact the Emergency Department of your nearest public hospital. Find hospitals near you.

If you have called 999 for someone else:

Before emergency services arrive, the 999 operator will talk through steps you can take, such as:

  • If you are in the street, stay with the person who needs care until help arrives.

  • Call Emergency Services back if his or her condition changes.

  • Call Emergency Services again if your location changes.

  • If you are calling from home or work, ask someone to open the doors and signal where the ambulance staff members are needed.

  • Lock away any family pets.

  • If you can, write down the person’s G.P. details and collect any medication they are taking.

  • Tell Emergency Services if the person has any allergies.

  • Stay calm— Emergency Services are there to help.